Shipping & Delivery Policy

Estelle Eden LLC

Effective Date: October 26, 2026

At Estelle Eden, we're committed to making your shopping experience as seamless and enjoyable as possible. We take care in preparing every order and work to deliver your jewelry safely and efficiently.

Please review our shipping information below.

1. Order Processing & Fulfillment

All orders are typically processed and fulfilled within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During periods of high order volume, processing times may be affected. We will communicate shipping delays in accordance with applicable consumer protection laws.

2. Shipping & Delivery Times

We offer domestic and international shipping to eligible destinations.

United States

• Order Processing: 1–2 business days

• Shipping & Transit: 3–6 business days

• Total Estimated Delivery: 4–8 business days

International Orders

• Order Processing: 1–2 business days

• Shipping & Transit: Typically 3–10 business days, depending on the destination country

• Total Estimated Delivery: Approximately 4–12 business days

International shipping times vary depending on your country, local postal services, customs processing, and carrier operations.

All delivery timeframes are estimates rather than guaranteed arrival dates unless an express delivery guarantee is provided.

International customs clearance or unforeseen carrier disruptions may cause deliveries to take longer than the estimated timeframe.

3. Shipping Rates

Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.

Rates may vary depending on destination, shipping method, and available promotions.

Any free shipping offers and their eligibility requirements will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take time to appear after the carrier receives your package.

You can use your tracking link to monitor shipment progress.

For tracking assistance, please contact support@estelleeden.com.

5. Shipping Delays

Although we strive to deliver orders within the estimated timeframe, unforeseen circumstances can occasionally cause delays.

These may include:

• Carrier or transportation disruptions

• Customs inspections or clearance delays

• Severe weather conditions

• Public holidays

• Incorrect or incomplete shipping information

• Unexpected fulfillment or inventory issues

If we cannot ship your order within the promised shipment timeframe, we will notify you in accordance with applicable law.

Where required, customers will be offered the opportunity to consent to a revised shipment date or cancel their order for a prompt, full refund.

If the required consent is not obtained, the order will be canceled and refunded as required by law.

6. International Shipping & Customs

International delivery times depend on the destination country and shipping carrier.

Most eligible international destinations have an estimated transit period of up to 10 business days. However, customs processing and circumstances outside our control may extend delivery times.

International orders may be subject to import taxes, customs duties, or other fees imposed by the destination country.

Unless these charges are expressly included in the checkout price, they may be collected separately by local customs authorities or delivery providers.

Applicable information about additional charges will be provided before purchase as required by law.

Customers are responsible for applicable import fees unless otherwise stated or required by law.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@estelleeden.com.

We will make reasonable efforts to update the address before the order ships.

Once a package has entered transit, address changes may not be possible.

Any additional charges resulting from customer-provided address errors may be communicated before a replacement shipment is arranged.

8. Lost, Missing & Damaged Packages

If your package is missing, delayed, or marked as delivered but cannot be located, please contact our customer support team.

We will review the tracking information and assist with investigating the issue.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include a replacement or refund.

If your jewelry arrives damaged or incorrect, contact us with your order number and photographs of the issue, if available.

We will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

9. Order Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before shipment.

Orders that have already shipped may need to follow our return procedure.

Nothing in this policy limits your legal rights regarding order cancellations, delayed shipments, or refunds.

10. Returns & Refunds

Eligible purchases may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

For details about returns, exchanges, damaged jewelry, and refund processing, please review our Return & Refund Policy.

Your statutory consumer protection rights remain unaffected.

11. Contact Information

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us.

Estelle Eden LLC

Email: support@estelleeden.com

Phone: (833) 344-9632

Business Address:

16220 N Scottsdale Rd, Suite 300
Scottsdale, AZ 85254
United States

Please contact customer support before sending any return packages to our business address.

© 2026 Estelle Eden LLC. All rights reserved.