Refund & Return Policy

Estelle Eden LLC

Effective Date: October 26, 2026

At Estelle Eden, we want you to feel confident and beautiful in every piece you purchase. Your satisfaction matters to us, and we are committed to providing a fair and transparent shopping experience.

Please review our return and refund policy before placing an order.

1. Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must:

• Be unworn, unused, and in its original condition.

• Include all original packaging, tags, and accessories, where applicable.

• Show no signs of wear, damage, scratches, or alteration caused after delivery.

• Be accompanied by proof of purchase or an order confirmation.

Returns must be authorized by our customer support team before items are shipped back.

To request a return, contact support@estelleeden.com with your order number and the item you would like to return.

If your return is approved, we will provide instructions for sending your item back.

Unauthorized returns may experience processing delays.

2. Non-Returnable Items

For hygiene and quality assurance purposes, certain products are not eligible for returns unless they arrive defective, damaged, or incorrect.

These include:

• Earrings and pierced jewelry that have been worn or removed from their hygiene-sealed packaging.

• Jewelry showing signs of use, damage, or alteration after delivery.

• Personalized or custom-made jewelry, except where required by law.

• Items clearly marked as final sale at the time of purchase.

• Gift cards, except where required by applicable law.

These exclusions do not affect your rights regarding defective, damaged, misdescribed, or incorrect products.

3. Damaged, Defective, or Incorrect Items

Every Estelle Eden order matters to us.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at support@estelleeden.com.

Include your order number, a brief description of the issue, and photographs if available.

Our team will review your request and determine the appropriate resolution, which may include:

• A replacement item at no additional cost.

• An exchange for the correct product.

• A full or partial refund, as appropriate.

If a return is required because of our error or a confirmed product defect, Estelle Eden will cover the reasonable return shipping costs.

Nothing in this policy limits your rights under applicable consumer protection laws.

4. Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within approximately 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable for voluntary returns, unless otherwise required by law or when the return results from our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@estelleeden.com.

5. Exchanges

If you would like a different jewelry style or product, please contact our support team.

Exchanges are subject to inventory availability and the eligibility requirements outlined in this policy.

For eligible items, the quickest way to obtain a different product may be to return your original purchase and place a new order after your return has been approved.

6. Return Shipping

For standard returns based on personal preference, customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service when returning jewelry.

Estelle Eden is not responsible for return packages lost in transit due to incorrect shipping information or carrier issues outside our control, subject to applicable law.

For confirmed defective products or incorrect items, we will provide an appropriate return solution at no additional shipping cost to you.

Important: Please do not send returns directly to our business address without receiving return authorization and shipping instructions.

7. Order Cancellations

If you need to cancel or modify an order, please contact support@estelleeden.com as soon as possible after placing it.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

8. Lost or Missing Packages

If your order is marked as delivered but you have not received it, please check your delivery location and contact the shipping carrier.

You may also contact us at support@estelleeden.com so we can assist with investigating the shipment.

Lost, missing, and incorrectly delivered orders will be reviewed individually based on available tracking information, shipping circumstances, and applicable consumer protection requirements.

9. Jewelry Care and Normal Wear

Estelle Eden offers fashion jewelry designed to bring elegance to your everyday style.

Although certain pieces may be described as waterproof, water-resistant, or tarnish-resistant, product performance depends on the specific materials and representations provided for each item.

Normal wear, accidental damage, improper storage, and damage resulting from use inconsistent with product care instructions are generally not eligible for refunds.

However, products that fail to meet an express product claim or applicable consumer guarantees will be handled in accordance with your legal rights.

10. Contact Us

If you have questions about returns, exchanges, refunds, or an existing order, our customer support team is here to help.

Estelle Eden LLC

Email: support@estelleeden.com

Phone: (833) 344-9632

Business Address:

16220 N Scottsdale Rd, Suite 300
Scottsdale, AZ 85254
United States

Please contact us before shipping any returns to receive the correct return instructions.